Shipping policy
🌙 Shipping FAQs
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We carefully prepare and ship your order within 1–3 business days.
WHICH CARRIER DO YOU USE?
We partner with trusted carriers — USPS, DHL, DHL Express, and FedEx Express — to make sure your gift arrives safely and on time, no matter where you are in the world.
HOW LONG DOES SHIPPING TAKE?
All orders are shipped from our USA factory. Shipping times may vary slightly depending on your location:
- USA: 2–5 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Rest of the World: 6–15 business days
✨ Express Shipping:
- US:1-2 business days
- Canada & EU: 2–5 business days
- Middle East : 2–5 business days
For the most accurate updates, please check your local carrier’s tracking page once your order is on its way.
I DIDN’T RECEIVE MY ORDER
Don’t worry — we’re here to help.
Email us at contact@hadayah.co with your order number, and we’ll make sure your package is located or replaced as soon as possible.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
Yes! You can select Express Order Processing at checkout to move your order to the top of our list (usually shipped within 2 business days).
Express delivery options are also available for USA, Canada, and EU orders.
CUSTOMS & DELIVERY
We do everything we can to ensure your order arrives smoothly and on time.
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are set by local authorities and are usually paid by the recipient.
If anything unexpected happens during shipping or customs clearance, please contact us — we’ll always do our best to support you and find a fair solution. 🤍
SHIPPING INSURANCE
You can add Route shipping insurance at checkout for extra peace of mind.
Route will keep you updated on your delivery and cover any lost, stolen, or damaged packages.
You can file a claim directly at claims.route.com.
Note: Shipping insurance is non-refundable once your order has shipped.